Whether you’re a seasoned renter or embarking on your first rental journey, we’re here to provide you with comprehensive resources and support to make your experience as smooth and stress-free as possible.
Tenant Rights and Responsibilities:
Familiarise yourself with the rental process, including application requirements, lease agreements, and tenant rights and responsibilities. Understand your rights and responsibilities as a tenant, including rent payment procedures, maintenance and repair obligations, and lease renewal policies.
Access resources and information to help you navigate landlord-tenant relationships and resolve any disputes that may arise during your tenancy, please refer to NSW Fair Trading website on https://www.fairtrading.nsw.gov.au/housing-and-property/renting
Tenant Portal Access:
Upon approval as a tenant, gain access to our convenient online tenant portal to view your payment status, history and rental ledger which is optional. Please contact one of our friendly team members to set up your access.
Maintenance Support:
We are here to help you navigate any issues. Even though some repairs are not urgent, we still ask you to alert our team as soon as possible to maintain the upkeep of the property. Submit maintenance requests with clear descriptions of the issue including relevant images or videos via email to admin@gitrealty.com.au, and our team will promptly address any issues to maintain a safe and comfortable living environment.
Maintenance Troubleshooting (each highlighted point to click to open link)
CLOGGED DRAINS:
A major blockage must be reported to your property manager.
If you notice slow drainage in sinks, showers, or toilets:
- Try using a plunger or a drain snake to clear the blockage.
- Clear hairs and old soap from the waste pipe and U bend by pouring “Drano” or similar products on a regular basis, we recommend you do this regularly at least every 3 months.
- Avoid pouring grease, oil, or large food particles down the drain to prevent clogs from forming in the future.
- Remove old food from the kitchen outlet and pour boiling water down the drain.
- Please note that should the blockage be found to be the fault of the tenant (such as hair, toys, sanitary products) the tenant will be sent the invoice to pay.
ELECTRICAL PROBLEMS/NO POWER:
Perhaps your street is suffering a temporary interruption or fault:
- Contact your electricity company to confirm if there is an interruption.
- If you live in a townhouse or apartment, there may be an interruption or fault that affects the complex. Check with a neighbour to ascertain this. If the problem is complex-wide, please contact the property manager.
Perhaps the safety switch has been activated, re-set the safety switch in the safety switchboard/meter box. * Note if you call out an electrician and your appliance is at fault, you will be invoiced for the call-out.
Perhaps one of your appliances is faulty (for example, your fridge, kettle or lamp).
- Turn off the power points and unplug all the appliances inside the house/apartment.
- Reset the safety switch in the safety switchboard/meter box.
- Plug in the fridge (or other appliance) and turn on the powerpoint.
- If the safety switch clicks off again, you know the problem is the appliance, which needs repair.
- If not, test another appliance in the same manner.
- If not, check the appliance in another powerpoint to ascertain if the issue is with the appliance or with the power point.
- Perhaps a light bulb has blown (check other lights & power appliances). Replace a bulb and try the light again.
NO HOT WATER:
- Did you remember to arrange your Gas/Electricity supply company when you moved?
- Perhaps the tap to fill the system has been turned off? Ensure that the tap is turned on fully.
- If you have an electric system: Ensure that the safety switch in the safety switchboard /meter box is engaged.
- If you have a gas system: Ensure that the valve on the gas meter has been turned on. Are the other gas appliances working at the property?
TAP WON’T TURN OFF
- If a tap won’t turn off and water is gushing, go to the mains which is usually situated at the frontal yard for a house or either under your kitchen or laundry sink or in the water meter room located in the corridor for an apartment – turn off the mains tap and call the office or the urgent maintenance phone if outside business hours.
STOVE ELEMENT NOT WORKING
Electric Stove
- Ensure electricity has been connected to the property.
- The connections may be loose or dirty.
- The energy supply may not yet have been connected.
Gas stove
- Ensure gas has been connected to the property.
- The gas igniter may be obstructed.
- Ensure the element is correctly positioned on the stove top.
GARAGE REMOTE NOT WORKING
- The remote control batteries may be flat. Try a new set of batteries in the remote control.
- Check that the lever (which is usually situated next to the control box) inside the garage is set to ‘auto’, as opposed to ‘manual’ (which allows you to open the door with a key or lift the door manually
- The doors will not close if anything is in the way. Check that nothing obstructs the doors or rollers.
- AIR CONDITIONING NOT WORKING
- Clean the filters (these are found by lifting the front cover up)
- May need to be re-set – turn off at switch board – leave 5 mins turn back on to reset.
- Check batteries in the remote control. (in some cases, the remote may need replacing and the unit is not syncing with the remote correctly)
SMOKE DETECTOR
- If your smoke detector is beeping it is usually an indication the battery is low, please contact the property manager.
After Hours Emergency Contacts
In an event of emergency, please contact Jeffery on mobile 0449880619 in the first instance.
- Other emergency contacts:
- Electrician: Ethan 0468 512 080 (please inform that you are the tenant from Globe Realty)
- Plumber and gas: Jim 0451 656 556 (please inform that you are the tenant from Globe Realty)
Contact us:
Globe Realty Sydney
A: Suite 101 Level 1, 187 Thomas Street
Haymarket NSW 2000
P: 02 8011 1988